Privacy Policy.
Your privacy matters to us. This policy explains how iKra Tourism collects, uses and protects the information you share with us.
At iKra Tourism, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, and handle your information when you visit our website, submit an enquiry, communicate with us, or use our travel and visa assistance services.
Information We Collect
When you interact with iKra Tourism, we may collect information such as your name, mobile number, email address, nationality, country or city of residence, intended destination, travel dates, visa requirements, travel preferences, and information voluntarily provided through our website forms, WhatsApp, email, telephone, or other communication channels.
Where required to provide visa or travel assistance, we may also request relevant documents and information such as passport details, photographs, travel documents, booking information, identification documents, or other documentation necessary for the requested service.
How We Use Your Information
We may use the information collected to respond to your enquiries, assist with visa applications and documentation, plan or arrange travel services, provide quotations and relevant travel information, communicate updates regarding your request, process service-related requirements, improve our website and customer experience, maintain internal records, and comply with applicable legal or regulatory obligations.
We use personal information only for legitimate business purposes connected with your interaction with iKra Tourism, or where otherwise permitted or required by applicable law.
Visa & Travel Documentation
When you engage us for visa assistance or other travel-related services, certain personal information or documents may need to be shared with relevant third parties.
These may include immigration authorities, embassies or consulates, visa processing centres, airlines, hotels, tour operators, insurance providers, transportation providers, or other service partners involved in fulfilling your request.
We only share information that is reasonably necessary for providing the requested service.
Visa approval is solely at the discretion of the relevant embassy, consulate, immigration department, or government authority. iKra Tourism does not guarantee visa approval.
WhatsApp & Communication
When you submit a website enquiry through our Continue on WhatsApp or similar buttons, the information entered in the form may be included in a WhatsApp message addressed to our team.
Once you communicate through WhatsApp or another third-party platform, your use of that platform is also subject to the respective provider's privacy practices and terms.
We may contact you using the contact information you provide to respond to your enquiry or provide information relating to the services you requested.
Cookies & Website Data
Our website may use cookies and similar technologies to help the website function properly, understand website usage, improve performance, and measure marketing effectiveness.
Third-party services used on the website, including analytics, advertising, embedded content, or other integrations, may also use cookies or collect technical information in accordance with their own privacy policies.
Where required by applicable law, appropriate consent mechanisms may be provided for non-essential cookies.
Sharing of Personal Information
We do not sell or rent your personal information.
Information may be shared with trusted service providers, travel partners, visa-processing partners, technology providers, payment providers, professional advisers, or government authorities where reasonably necessary to provide our services or comply with legal requirements.
Data Security
We take reasonable administrative and technical measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Data Retention
We may retain personal information for as long as reasonably necessary to provide the requested services, maintain appropriate business and transaction records, resolve disputes, meet contractual obligations, or comply with applicable legal and regulatory requirements.
Information that is no longer reasonably required may be securely deleted or anonymized where appropriate.
Third-Party Websites
Our website may contain links to external websites or services. iKra Tourism is not responsible for the privacy practices, security, or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
Your Privacy Rights
Depending on the laws applicable to you, you may have rights relating to your personal information, including the ability to request access to, correction of, or deletion of certain personal information held by us, or to withdraw consent where processing is based on consent.
Requests can be submitted using the contact details provided below. Certain information may need to be retained where required by law or for legitimate business purposes.
Children's Privacy
Our services are not intended to independently collect personal information from children without appropriate involvement or authorization from a parent, guardian, or responsible adult where required.
Where information relating to a minor is required for travel or visa processing, it should be provided by or with the authorization of the appropriate parent or guardian.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our services, website, business practices, or applicable requirements.
The latest version will be published on this page with an updated revision date.
Contact Us
For questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, please contact iKra Tourism.