Terms of Service.

Acceptance of Terms

By using this website or requesting services from iKra Tourism, you agree to comply with these Terms of Service and all applicable laws and regulations.

If you do not agree with these terms, you should not use our website or engage our services.

Our Services

iKra Tourism provides travel-related assistance including visa guidance, documentation support, travel planning, holiday packages, destination experiences, air ticketing assistance, UAE travel services, and other associated tourism services.

The exact scope of service may vary depending on the enquiry, destination, traveller profile, government requirements, availability, and the third-party service providers involved.

Visa Assistance

iKra Tourism provides visa application assistance, document guidance, and related support. We do not issue visas and do not control visa approval decisions.

Visa eligibility, processing time, approval, rejection, validity, entry permission, duration of stay, and other immigration decisions are determined solely by the relevant embassy, consulate, immigration department, government authority, or authorised visa processing organisation.

Information & Documents

You are responsible for providing complete, accurate, valid, and up-to-date information and documentation required for the requested service.

iKra Tourism will not be responsible for delays, rejection, additional charges, losses, or other consequences arising from incorrect, incomplete, expired, misleading, or fraudulent information supplied by the customer.

You are also responsible for reviewing all submitted details before final processing wherever confirmation is requested.

Pricing & Payments

Prices displayed on our website, advertisements, messages, quotations, or promotional material may be subject to availability, exchange-rate fluctuations, government fees, supplier revisions, taxes, processing fees, or other applicable charges.

Where prices are displayed in multiple currencies, converted values are indicative unless expressly stated otherwise. The final payable amount may be based on the primary quoted currency.

A booking, application, or service request may not be considered confirmed until the required payment has been received and acknowledged by iKra Tourism.

Bookings & Confirmations

Travel services including flights, hotels, tours, transportation, experiences, and holiday packages are subject to availability at the time of confirmation.

Quotations provided before payment or booking confirmation may change if supplier rates, taxes, availability, or exchange rates change.

Customers should carefully check names, travel dates, destination details, passport information, booking details, and other information before confirming a booking.

Cancellations & Refunds

Cancellation and refund eligibility depends on the type of service purchased and the policies of the airline, hotel, visa authority, tour operator, insurance provider, or other supplier involved.

Certain fees, including visa processing fees, government charges, consultation fees, documentation fees, service charges, and supplier penalties, may be non-refundable once processing has begun.

Where a refund is permitted, the amount and processing timeline will depend on the applicable supplier and payment method.

Third-Party Service Providers

Many travel services are fulfilled by independent third parties such as airlines, hotels, tour operators, transportation companies, insurance providers, visa centres, government bodies, and other suppliers.

Their individual terms, cancellation policies, availability, operating conditions, and service standards may also apply to your booking.

iKra Tourism acts as an intermediary or facilitator for such services where applicable and does not directly control the operations of third-party providers.

Traveller Responsibilities

Travellers are responsible for ensuring they have valid passports, visas, permits, insurance, health documentation, vaccination certificates, and any other documents required for their journey.

Customers are responsible for checking applicable immigration, airline, transit, customs, health, and entry requirements before travelling.

It is also the traveller's responsibility to arrive at the appropriate airport, terminal, meeting point, hotel, or departure location within the required time.

Limitation of Liability

To the extent permitted by applicable law, iKra Tourism will not be responsible for losses, delays, cancellations, denied boarding, visa rejection, refusal of entry, supplier failures, schedule changes, weather conditions, government action, strikes, emergencies, natural events, or other circumstances outside our reasonable control.

We will make reasonable efforts to assist customers where issues arise, but our responsibility is limited to the services directly undertaken by iKra Tourism.

Website Use

You agree to use this website only for lawful purposes and not to attempt to disrupt, damage, interfere with, or gain unauthorised access to the website, its systems, or its content.

Information on the website is provided for general guidance and may be updated, corrected, or changed without prior notice.

Intellectual Property

Unless otherwise stated, the content, branding, graphics, text, layouts, and other original material on the iKra Tourism website are owned by or licensed to iKra Tourism.

Website content may not be reproduced, copied, republished, distributed, or used commercially without appropriate permission.

Communication

By submitting an enquiry or requesting a service, you authorise iKra Tourism to contact you using the details you provide, including by telephone, email, WhatsApp, or other appropriate communication channels.

Such communication may include responses to your enquiry, service updates, document requirements, quotations, booking information, or other information relating to your request.

Privacy

Personal information provided to iKra Tourism will be handled in accordance with our Privacy Policy and applicable privacy requirements.

Customers should review our Privacy Policy for information about how personal information may be collected, used, stored, and shared.

Changes to These Terms

iKra Tourism may revise these Terms of Service from time to time to reflect changes in our services, supplier arrangements, legal requirements, or business practices.

The latest version will be published on this page together with the updated revision date.

Governing Law

These Terms of Service will be interpreted in accordance with the applicable laws and regulations governing the services provided by iKra Tourism.

Any dispute should first be raised directly with our team so that reasonable efforts can be made to resolve the matter amicably.